STORE POLICY

Penthouse Beauté Studio — Policies & Terms

💳 INVALID CREDIT CARD ON FILE
If your card on file is declined, an invoice will be sent via email and must be paid within 24 hours. Failure to pay within this time will result in denied access to future bookings, and a deposit will be required for all future services.
If a valid card is not added to your client profile, your upcoming appointment will be canceled.

We reserve the right to retry failed charges up to 120 days from the original appointment date. If the invoice remains unpaid beyond 24 hours, your booking privileges will be suspended until the balance is cleared. Any bank overdraft fees incurred are the responsibility of the cardholder—not Penthouse Beauté Studio.

❌ NO-SHOW POLICY
Clients who miss their appointment without contacting us by phone, email, or text at least 2 hours prior will be considered a no-show and charged 100% of the scheduled service amount to the card on file.

📅 CANCELLATIONS
We kindly request at least 24 hours' notice to cancel your appointment.

• Same-day cancellations will be charged a 60% cancellation fee of the scheduled service(s).

• Canceling one or more services from a multi-service appointment on the same day is treated as a partial same-day cancellation and will result in the 60% fee for those removed services.

Please call to cancel same-day appointments directly.

🔁 RESCHEDULING
We request 24 hours' notice to reschedule. Less than 24-hour notice is considered a last-minute change and will result in:

• A 60% reschedule fee charged to the card on file

• Forfeiture of your deposit

• Full payment may be required to rebook in the future

 

 

All reschedules must be made through the online booking system using the link in your confirmation email or text. This ensures your appointment is properly updated in our calendar.

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📵 We do not accept appointment changes via text, DMs, email, or phone.

⏳ If the booking system does not allow you to reschedule, you are outside the 24-hour reschedule window. In this case, you will need to cancel the appointment (subject to the same-day cancellation fee) and book a new one.

📌 Please track your menstrual cycle in advance. Last-minute reschedules due to your period are still subject to the cancellation policy. Waxing is allowed during menstruation with a fresh tampon.

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♻️ RESCHEDULE LIMITS
Each appointment can only be rescheduled once per deposit. After your second reschedule, a new deposit is required. All deposits are non-refundable and non-transferable. Rescheduling includes both date/time changes and cancellation with rebooking.

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⏰ LATE APPOINTMENTS
We allow a 5–7 minute grace period for returning clients.
New clients must arrive on time — no grace period.

• Arrivals beyond the grace period may result in a $10 late fee

• If your service cannot be completed due to lateness, you may be asked to reschedule and will be charged 60% of your service total whether or not you choose to rebook

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🎁 PACKAGES & SERIES
All package and series purchases are non-refundable, including any unused services. Payment must be made in full unless a payment plan was pre-approved.
Deposits are non-refundable and non-transferable.

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😷 MASK POLICY
Masks are currently optional

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💰 REFUNDS
We do not offer refunds on:

• Skincare products

• Deposits

• Training classes

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🚫 GUEST POLICY
To maintain a calm, professional environment, no extra guests are allowed unless they are being serviced.

 

 

🌧 EMERGENCIES & UNFORESEEN EVENTS
In the event of a government shutdown, inclement weather, medical emergency, or other unforeseen provider emergencies, appointments will be rescheduled.

 

All deposits and prepaid services will be applied to future bookings and remain non-refundable.

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📆 POLICY UPDATES
Policies are subject to change at any time without notice.